Question 1

Do I need to create an account to book parking?

Accepted Answer

No. X Park Airport works as a guest checkout — just search, choose your provider and pay securely. You will receive your booking confirmation by email.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance to guarantee the best price and availability. You can book up to 12 months ahead.

Question 3

Can I change the dates of my booking?

Accepted Answer

Yes. You can change your check‑in or check‑out dates up to 24 hours before arrival via the link in your confirmation email.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay and SEPA bank transfer via Stripe.

Question 5

Is my payment secure?

Accepted Answer

Yes. All payments are processed through Stripe — a PCI‑DSS certified provider. Your card data is encrypted end‑to‑end and never stored on our servers.

Question 6

Are there any hidden fees?

Accepted Answer

No. The price shown during checkout is the total price you pay — no hidden fees, no booking fees.

Question 7

Can I cancel my booking?

Accepted Answer

Most providers offer free cancellation up to 24 hours before your arrival. Cancellation conditions are clearly stated on every listing.

Question 8

How do I receive my refund?

Accepted Answer

After cancellation, refunds are automatically issued to your original payment method within 5–7 business days.

Question 9

What do I need to bring on arrival?

Accepted Answer

Just your booking confirmation (printed or on your phone) and your ID. That is everything you need to check in at the provider.

Question 10

How does the shuttle service work?

Accepted Answer

After parking, the provider's shuttle takes you to the terminal — usually within 5–20 minutes depending on the provider. On return, call the provider or use the pickup point displayed in your confirmation.

Question 11

What is valet parking?

Accepted Answer

Valet parking means you drive directly to the terminal and hand your keys to the valet staff. They park your car for you. On return, your car is ready at the terminal — no shuttle needed.

Question 12

Is there a limit on vehicle size?

Accepted Answer

Standard parking accepts vehicles up to 2.00 m height and 5.20 m length. For larger vehicles (camper vans, trailers) please filter by 'oversized' or contact the provider before booking.

Question 13

Is my car insured while parked?

Accepted Answer

All parking lots listed on X Park Airport have comprehensive liability insurance. For detailed coverage, please refer to the provider's terms visible on the listing page.

Question 14

What if my flight is delayed?

Accepted Answer

No problem. The providers track arrivals and wait for you. If you are late by more than 24 hours, please call the provider — contact details are included in your confirmation.

Question 15

Is X Park Airport a provider or a marketplace?

Accepted Answer

X Park Airport is a marketplace that compares independent parking providers near major German airports. You book through us and the selected provider delivers the service.

Question 16

How do I contact customer service?

Accepted Answer

You can reach our customer service Monday–Sunday, 08:00–22:00 CET by email at support@xparkairport.de or via the contact form on our help page.

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